Our installations are not confined simply to Houston. Often times we go to Bryan, San Antonio, and yes, even to Galveston. Our crews always vigilantly check for everything they need on any given day. Yet, when they are going out of town they think of anything that could possibly go wrong ahead of time, so that they are not making a second trip at the company’s expense. Today was just such a day. Our customer was in a big hurry to get a sign up on this property because their customer was in a big hurry. Though all customers are important, when a globally recognized company asks you to hurry, you hurry. The crew had been gone just long enough to arrive at the site when the phone rang. The property was fenced and though we had obtained the code to the lock before sending the crew out, the code didn’t work. I was scrambling to reach my customer, so that they can reach their customer, and you can picture the old “chicken with its head cut off” saying. Long story short, it was determined that we should cut the lock off. Now, the install crew, planning for the worst this morning, had taken bolt cutters with them.
As fate would have it, the lock and chain combo was a hefty one and our cutters were no match. Just as we were about to throw in the towel and admit defeat, the team leader, who was standing in my doorway waiting to talk to me, piped up with a solution, “Don’t forget the sawzall!” Eureka!!! All the planets aligned, the clouds parted, and the installation was able to proceed after all. Sometimes an extra set of hands is all you need to get the job done. Even if those hands are 63 miles away back at the shop!
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